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  • Why does my camera work locally but not externally?

    A firewall can block communication. A firewall needs to be configured to allow access to a camera from outside your local network. Ask your system administrator to do this for you Check if your IP camera doesn't conflict with other web servers on your ...
    Read more

  • How can I turn on night vision (IR LEDs)?

    On Foscam cameras with nightvision, IR LEDs are turned on automatically when necessary. These cameras have a light sensor that measures the amount of light. If there is too little light, the IR LEDs are turned on. The intensity of the IR LEDs is dependen...
    Read more

  • What is the wireless range?

    The range depends on many factors. Disturbances, buildings, antennas, router quality etc. can all influence the wireless range. Indoor, one soon finds a lot of restrictions, disturbing elements are in the first place concrete walls, brick, glass, radiato...
    Read more

  • How do I extend the power cable?

    You can order an extension cable for pretty much every camera in our webshop. These are available in different lengths. Attention: there are various sizes of plugs, on the cable page is shown for which models the cable is suitable for
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  • What is the default login name and password?

    For cameras produced in the summer of 2020 and later: Install camera via Foscam App or Install camera via Foscam VMS or Use the new Search Tool. The password of the camera is entered automatically. Afterwords you can change the password to one of you...
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  • Camera already registered

    If you get the message that the camera is already registered, you cannot ad it to a new account. The solution is to reset the camera to factory default settings. Press and hold the reset button for at least 5 seconds.Once reset, the camera will start all ...
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  • What is an IP Camera?

    An IP camera is a camera that can be directly connected to a network (local or internet). This can be achieved using an Ethernet cable or (depending on the camera) via a wireless network (Wifi / IEEE 802.11b/g/n). This is different than the conventional ...
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  • Are there fake cameras?

    There are several cameras offered on the internet that look a lot like Foscam products. These products usually don't have the same quality as Foscam. In addition, the software is different and can make the camera unusable when upgrading firmware. So play...
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  • What is the wireless range?

    The range depends on many factors. Disturbances, buildings, antennas, router quality etc. can all influence the wireless range. Indoor, one soon finds a lot of restrictions, disturbing elements are in the first place concrete walls, brick, glass, radiato...
    Read more

  • How do I extend the power cable?

    You can order an extension cable for pretty much every camera in our webshop. These are available in different lengths. Attention: there are various sizes of plugs, on the cable page is shown for which models the cable is suitable for
    Read more

  • How do the presets work?

    The presets are designed to move the head of pan-tilt cameras to a fixed position. In order to use this functionality, you must first define the positions. You can make presets in the PTZ-menu in the Foscam App: 1. Turn the camera in the position of wh...
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  • What is the default login name and password?

    For cameras produced in the summer of 2020 and later: Install camera via Foscam App or Install camera via Foscam VMS or Use the new Search Tool. The password of the camera is entered automatically. Afterwords you can change the password to one of you...
    Read more

  • Does my camera work with Internet Explorer

    Foscam cameras work with all versions of Internet Explorer (up to version 11).
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  • Which view angle should I use?

    The view angle that you want to use depends on the situation you want to portray. This can be determined by calculating the angle; it can be calculated using the distance from the camera to the object you want to focus on and the width of this object. C...
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  • What is IR-Cut?

    The Foscam IR-Cut models have an extra function to block infrared light during the day time. This is to prevent the distortion of the color which is seen without IR-Cut in cameras. This allows the colors to not be influenced by infrared light during the d...
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  • What is Plug-n-Play

    All Foscam models with a "P" in the SKU have a Plug-n-Play function. Additionally, all new consumer cameras will have this feature. Direct access by scanning the QR-Code The Foscam “Plug-n-Play” cameras can be used almost immediately on a ...
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  • Forgot Username/Password

    To restore factory default settings back on the camera, press the reset button 10 seconds. This will also reset the username and password. Factory default settings: Username: admin Password: [no password] Cameras produced in the summer of 2020 o...
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  • Human Detection, what is it?

    In addition to motion & sound detection, this new intelligent human recognition technology can detect human activities, eliminating 'false alarms' triggered by flying insects, moving pets or other objects. Read more.
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  • Amazon Alexa

    Alexa is Amazon's virtual assistant, like Siri for the iPhone. Alexa is built into smart devices like the Amazon Echo and the Amazon Echo Show. And now Foscam also works with Alexa. Read more.
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  • Google Assistant

    Google Assistant is a digital assistant. With this assistant you can operate over 5000 smarthome devices. The most recent Foscam cameras work with Google Assistant. View this page to read more and to see which cameras work with Google Assistant.
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  • What does WDR mean?

    WDR means Wide Dynamic Range. The advanced WDR technology optimizes the image quality in different lighting conditions. No details lost!
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  • Which Foscam models support Dual-Band WiFi?

    At this moment the following Foscam cameras support Dual-Band WiFi: FI9936P R4M C2M D4Z SD2 SD2X Using dual bands (2.4 GHz & 5.0 GHz) offers faster data transmission rate and more channels that are less likely to be polluted with interference.
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  • Problems with Bandwidth

    The image frame rate is subjected to the following factors:  Network bandwidth; PC performance, network environment and display preference setting (brightness, theme, etc.); The number of visitors (Too many visitors will slow down the image fram...
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  • Why does my camera work locally but not externally?

    A firewall can block communication. A firewall needs to be configured to allow access to a camera from outside your local network. Ask your system administrator to do this for you Check if your IP camera doesn't conflict with other web servers on your ...
    Read more

  • How can I turn on night vision (IR LEDs)?

    On Foscam cameras with nightvision, IR LEDs are turned on automatically when necessary. These cameras have a light sensor that measures the amount of light. If there is too little light, the IR LEDs are turned on. The intensity of the IR LEDs is dependen...
    Read more

  • What is the wireless range?

    The range depends on many factors. Disturbances, buildings, antennas, router quality etc. can all influence the wireless range. Indoor, one soon finds a lot of restrictions, disturbing elements are in the first place concrete walls, brick, glass, radiato...
    Read more

  • Why can't I adjust the recording folder?

    Some users receive an error message at 'Set record Path' in 'Users Settings'. This is caused by the file permissions for users using Windows. Make sure your user account in Windows has sufficient user rights, or run Internet Explorer as 'Administrator'.
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  • I only see a white screen, what should I do?

    You can change the frequency. To change the frequency in the Foscam App go to: Settings > Advanced settings > Net frequency. Change frequency in Foscam VMS for Windows and Mac: Settings > Video > Color adjustment.
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  • What is the default login name and password?

    For cameras produced in the summer of 2020 and later: Install camera via Foscam App or Install camera via Foscam VMS or Use the new Search Tool. The password of the camera is entered automatically. Afterwords you can change the password to one of you...
    Read more

  • How can I play video files from an SD card?

    You can play video files via Foscam App and Foscam VMS. · Via Foscam App: Settings > SD-card. · Via Foscam VMS: Click the SD-card icon by your camera. A new window will open where your files will be visible. You can play the files via VLC Player. In F...
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  • Forgot Username/Password

    To restore factory default settings back on the camera, press the reset button 10 seconds. This will also reset the username and password. Factory default settings: Username: admin Password: [no password] Cameras produced in the summer of 2020 o...
    Read more

  • Notification 'Not enough system resources'

    When you use a Foscam recorder, images can be displayed in a quarter-screen (image 1). Image 1 The notification 'Not enough system resources' means that the recorder you use can not handle this quarter-screen. But you cán vi...
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