Frequently Asked Questions
Search or browse our most frequently asked questions and their answers
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Problems with Bandwidth
The image frame rate is subjected to the following factors: Network bandwidth; PC performance, network environment and display preference setting (brightness, theme, etc.); The number of visitors (Too many visitors will slow down the image fram...
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Why does my camera work locally but not externally?
A firewall can block communication. A firewall needs to be configured to allow access to a camera from outside your local network. Ask your system administrator to do this for you Check if your IP camera doesn't conflict with other web servers on your ...
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How can I turn on night vision (IR LEDs)?
On Foscam cameras with nightvision, IR LEDs are turned on automatically when necessary. These cameras have a light sensor that measures the amount of light. If there is too little light, the IR LEDs are turned on. The intensity of the IR LEDs is dependen...
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What is the wireless range?
The range depends on many factors. Disturbances, buildings, antennas, router quality etc. can all influence the wireless range. Indoor, one soon finds a lot of restrictions, disturbing elements are in the first place concrete walls, brick, glass, radiato...
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Why can't I adjust the recording folder?
Some users receive an error message at 'Set record Path' in 'Users Settings'. This is caused by the file permissions for users using Windows. Make sure your user account in Windows has sufficient user rights, or run Internet Explorer as 'Administrator'.
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I only see a white screen, what should I do?
You can change the frequency. To change the frequency in the Foscam App go to: Settings > Advanced settings > Net frequency. Change frequency in Foscam VMS for Windows and Mac: Settings > Video > Color adjustment.
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What is the default login name and password?
For cameras produced in the summer of 2020 and later: Install camera via Foscam App or Install camera via Foscam VMS or Use the new Search Tool. The password of the camera is entered automatically. Afterwords you can change the password to one of you...
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How can I play video files from an SD card?
You can play video files via Foscam App and Foscam VMS. · Via Foscam App: Settings > SD-card. · Via Foscam VMS: Click the SD-card icon by your camera. A new window will open where your files will be visible. You can play the files via VLC Player. In F...
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Forgot Username/Password
To restore factory default settings back on the camera, press the reset button 10 seconds. This will also reset the username and password. Factory default settings: Username: admin Password: [no password] Cameras produced in the summer of 2020 o...
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Notification 'Not enough system resources'
When you use a Foscam recorder, images can be displayed in a quarter-screen (image 1). Image 1 The notification 'Not enough system resources' means that the recorder you use can not handle this quarter-screen. But you cán vi...
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