• Why does my camera work locally but not externally?
    1. A firewall can block communication. A firewall needs to be configured to allow access to a camera from outside your local network. Ask your system administrator to do this for you
    2. Check if your IP camera doesn't conflict with other web servers on your network
    3. Standard routing could be a problem. Check your router settings, allow your camera from outside (WAN) to be approached
    4. To approach a camera from the internet, you need to configure port-forwarding in your router or activate UPnP on both the camera as well as the router
    5. You cannot use the normal IP address of the camera from the internet (usually starting with but you need to use the public IP address from your network. This can be found on


  • How can I turn on night vision (IR LEDs)?
  • What is the wireless range?
  • How do I extend the power cable?
  • What is the default login name and password?
  • Camera already registered